Payment Information
Good For Her accepts the following payment methods online:
- PayPal (pay via your PayPal account, or with your credit card)
- Visa or Mastercard
- International Money Order redeemable in Canada and made out to Good For Her
- Good For Her Gift Certificate
In store, we accept debit card, Visa, Mastercard, Good For Her Gift Certificates, and cash.
All prices on www.goodforher.com are listed in Canadian Dollars, unless otherwise indicated.
Shipping
We ship all of our products in plain boxes. We put only your name and address and our return address on the package. We do not put our name or logo on the box, nor do we list any contents. If we are shipping across a border, we will list "toys" or "books" or "DVDs" or "massage products" on the customs form.
For your convenience, our shipping rates follow a simple flat-rate structure, outlined below.In Canada
Standard Shipping on orders over $100* - FREE SHIPPING
Express Shipping on orders over $100* - $4.50 plus GST/HST
Standard Shipping on orders under $100* - $9.50 plus GST/HST
Express Shipping on orders under $100* - $ 14.50 plus GST/HST
* (before taxes, excluding shipping and workshops)
Items shipped standard may take up to 10 business days, but usually arrive within the week. Express shipping takes 2-4 business days within Canada.
We ship using Canada Post. It has a tracking number and a guarantee for delivery time. We require a signature for delivery. If there is no one to sign when your package arrives, you will be left a card to pick up your parcel at your convenience at the specified local post office. If you prefer to have it left at your doorstep, please specify in the comments section of your order that you do not require a signature. Please be advised, however, that you are then responsible for the package once Canada Post certifies that it was delivered.In the USA
Standard shipping (up to 20 business days) - $15
Express post (up to 7 business days) - $25
Elsewhere in the World
Outside of Canada and the USA:
Surface Small Packet (up to 8 weeks) - $30
Air Small Packet (takes approximately 2-4 weeks) - $45
We currently do not offer express international shipping.
In order to ship items internationally, we do require a phone number. Customers should be advised that import duties and taxes may be levied once the package reaches your country and must be paid by you at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Good For Her is not able to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. Customers will most likely be required to provide a signature when receiving their items.
Returns
For the health and safety of all of us we cannot accept returns on sex toys (including harnesses, leather and SM gear). We test all of our vibrators before we ship them and will exchange a product that has a manufacturing defect within 30 days of purchase. After that, any exchanges may be done through manufacturer's product warranty (if offered).
If you have purchased an item online that appears to be defective, please contact us here, explaining the item and nature of the problem. Our Mail Order department will let you know further steps and options involved in completing the return.
If you purchased an item in store that appears to be defective, and you are able to bring it back into the store for a return, please do so within 30 days of purchase.